Remote 988 Crisis Call Specialist (After-Hours)

Crisis Clinic; Seattle (WA); Remote; USD 34,000 - 42,000; Part time

Job summary

Crisis Connections is seeking a 988 Crisis Specialist to join the Crisis Services Call Team in a fully remote role. This part‑time position requires residing in WA, AZ, OH, or TX and offers a competitive hourly pay plus a shift differential.

The role focuses on empathetic crisis support via chat and text for the Lifeline program. The ideal candidate will have strong communication skills, crisis intervention experience, and the AAC credential by the end of the probationary period, with

Qualifications

• Must meet education/experience requirements as listed in the job posting.
• Experience in behavioral health or crisis services strongly preferred.
• AAC credential required by end of probation; reimbursement provided.

Responsibilities

• Provide empathetic crisis intervention via chat and SMS text.
• Conduct suicide risk and behavioral health assessments and de‑escalation.
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Document interactions in the electronic health record accurately.
• Follow 988 Lifeline protocols and performance standards.
• Contribute to team goals for response times, availability, and quality care.

Skills

Verbal communication

Written communication

Multitasking

Emotional resilience

Crisis intervention

Education

High school diploma/GED + 4 years BH experience

Bachelor’s degree + 1 year BH experience

Job description

Crisis Connections is seeking a 988 Crisis Specialist to join the Crisis Services Call Team in a fully remote role. This part‑time position requires residing in WA, AZ, OH, or TX and offers a competitive hourly pay plus a shift differential.

The role focuses on empathetic crisis support via chat and text for the Lifeline program. The ideal candidate will have strong communication skills, crisis intervention experience, and the AAC credential by the end of the probationary period, with