Remote 988 Crisis Chat/Text Specialist - Part-Time

Crisis Connections; Seattle (WA); Remote; USD 32,000 - 41,000; Part time

Job summary

Crisis Connections is seeking a part‑time 988 Crisis Specialist to provide compassionate crisis support via chat and text. This role is fully remote with residency in WA, AZ, OH, or TX, and pays $26.79/hour.

The position emphasizes empathetic communication, crisis intervention, and collaboration with clinicians to ensure safety and linkage to resources. Responsibilities include risk assessment, safety planning, documentation, and adherence to Lifeline protocols, with a focus on timely, quality

Qualifications

• High school diploma or GED with 4 years of full‑time behavioral health experience, or combinations per the job posting.
• Bachelor’s degree + 1 year Behavioral Health experience, or Associate + 2 years Behavioral Health experience.
• Agency Affiliated Counselor (AAC) credential required by end of probation; costs reimbursed.

Responsibilities

• Provide empathetic crisis intervention via chat and SMS text.
• Conduct suicide risk and behavioral health assessments; support de-escalation.
• Collaborate with on‑shift clinicians to ensure safety when higher intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Connect callers to appropriate community resources and crisis partners.
• Accurately document interactions in the electronic health record.
• Follow 988 Lifeline protocols and performance standards.
• Contribute to team goals for response times, availability and quality of care.

Skills

Verbal communication

Written communication

Multitasking

Emotional resilience

Empathy

Crisis intervention experience

Education

High school diploma or GED

Bachelor's degree + 1 year Behavioral Health experience

Associate degree + 2 years Behavioral Health experience

AAC credential by end of probation

Job description

Crisis Connections is seeking a part‑time 988 Crisis Specialist to provide compassionate crisis support via chat and text. This role is fully remote with residency in WA, AZ, OH, or TX, and pays $26.79/hour.

The position emphasizes empathetic communication, crisis intervention, and collaboration with clinicians to ensure safety and linkage to resources. Responsibilities include risk assessment, safety planning, documentation, and adherence to Lifeline protocols, with a focus on timely, quality