Remote 988 Crisis Call Specialist

Paylocity; United States; Remote; USD 30,000 - 43,000; Full time

Job summary

Crisis Connections is seeking a compassionate 988 Crisis Call Specialist to join the 988 Crisis Services team. This fully remote role supports individuals in mental health crises with life‑saving emotional support and structured protocols.

You will assess risk, de‑escalate when needed, work with on‑shift clinicians, create safety plans, and connect callers to community resources, while documenting in the EHR. Must reside in WA, AZ, OH, or TX and meet credential requirements.

Qualifications

• High school diploma or GED plus four years of full‑time behavioral health experience, or a combination of education and experience (Bachelor's degree + 1 year Behavioral Health experience, Associate degree + 2 years Behavioral Health experience)
• Strong verbal and written communication skills
• Ability to multitask across multiple software platforms in a fast‑paced environment
• Ability to remain focused and grounded during emotionally intense conversations
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period; reimbursement offered
• Crisis intervention or suicide prevention experience
• Behavioral health or contact center experience
• Preferred knowledge of King County and Washington State public mental health system

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via phone.
• Conduct suicide risk and behavioral health assessments and support de‑escalation.
• Collaborate with on‑shift clinicians to ensure safety when higher‑level intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Connect callers to appropriate community resources and crisis response partners.
• Accurately document interactions in the electronic health record.
• Follow established 988 Lifeline protocols and performance standards.
• Contribute to shared team goals for response times, availability, and quality care

Skills

Verbal and written communication

Multitasking across software

Calm under pressure

Crisis intervention experience

Behavioral health experience

Education

HS diploma or GED + 4 yrs behavioral health experience

Bachelor's degree + 1 yr behavioral health

Associate degree + 2 yrs behavioral health

AAC credential by probation end

Job description

Crisis Connections is seeking a compassionate 988 Crisis Call Specialist to join the 988 Crisis Services team. This fully remote role supports individuals in mental health crises with life‑saving emotional support and structured protocols.

You will assess risk, de‑escalate when needed, work with on‑shift clinicians, create safety plans, and connect callers to community resources, while documenting in the EHR. Must reside in WA, AZ, OH, or TX and meet credential requirements.