Remote 988 Crisis Chat/Text Specialist

Crisis Connections; United States; Remote; USD 34,000 - 44,000; Full time

Job summary

Crisis Connections is seeking a 988 Crisis Specialist for chat and text to provide life-saving emotional support to individuals in mental health crises. This fully remote role requires compassionate communication, documentation in the EHR, and collaboration with clinicians to ensure safety.

The successful candidate brings crisis intervention or suicide prevention experience, strong communication skills, and a completed AAC credential by probation end.

Qualifications

• High school diploma or GED with 4 years of full-time behavioral health experience, or a combination with education (Bachelor's 1 year BH experience; Associate 2 years BH experience).
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast-paced environment.
• Ability to remain focused during emotionally intense conversations.
• AAC credential required by the end of the probationary period; Crisis Connections will reimburse the cost.
• Crisis intervention or suicide prevention experience.
• Behavioral health or contact center experience.

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via chat and SMS text.
• Conduct suicide risk and behavioral health assessments and support de-escalation.
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Connect callers to appropriate community resources and crisis response partners.
• Accurately document interactions in the electronic health record.
• Follow established 988 Lifeline protocols and performance standards.
• Contribute to shared team goals for response times, availability, and quality care.

Skills

Communication skills

Multitasking

Emotional resilience

Crisis intervention

Behavioral health experience

Education

AAC credential (Agency Affiliated Counselor)

High school diploma or GED + 4 years BH experience or higher ed combination

Job description

Crisis Connections is seeking a 988 Crisis Specialist for chat and text to provide life-saving emotional support to individuals in mental health crises. This fully remote role requires compassionate communication, documentation in the EHR, and collaboration with clinicians to ensure safety.

The successful candidate brings crisis intervention or suicide prevention experience, strong communication skills, and a completed AAC credential by probation end.