Remote 988 Crisis Chat/Text Specialist

Crisis Connections; United States; Remote; USD 48,000 - 52,000; Full time

Benefits offered by this job

Union representation (OPEIU)

Job summary

Crisis Connections is seeking a compassionate 988 Crisis Specialist to provide chat and text support for individuals in crisis. This fully remote role serves residents of WA, AZ, OH, and TX, with day or swing shifts and a 30–37.5 hour workweek.

The position is union-represented and pays $26.79 per hour. You will assess risk, de-escalate, and coordinate with clinicians while documenting interactions and connecting people to resources.

Qualifications

• High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor's degree 1 year Behavioral Health experience, Associate degree 2 years Behavioral Health experience)
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast-paced environment
• Ability to remain focused and grounded during emotionally intense conversations
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Crisis Connections will reimburse the cost of obtaining the credential.
• Crisis intervention or suicide prevention experience
• Behavioral health or contact center experience

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
• Conduct suicide risk and behavioral health assessments and support de-escalation
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
• Develop safety and action plans with individuals in crisis
• Connect callers to appropriate community resources and crisis response partners
• Accurately document interactions in the electronic health record
• Follow established 988 Lifeline protocols and performance standards
• Contribute to shared team goals for response times, availability, and quality care

Job description

Crisis Connections is seeking a compassionate 988 Crisis Specialist to provide chat and text support for individuals in crisis. This fully remote role serves residents of WA, AZ, OH, and TX, with day or swing shifts and a 30–37.5 hour workweek.

The position is union-represented and pays $26.79 per hour. You will assess risk, de-escalate, and coordinate with clinicians while documenting interactions and connecting people to resources.