Remote 988 Crisis Chat Specialist (Part-Time)

Paylocity; United States; Remote; USD 33,000 - 39,000; Part time

Benefits offered by this job

Union representation (OPEIU)

Job summary

Crisis Connections is hiring a part-time 988 Crisis Specialist for chat/text support. This fully remote role requires residing in WA, AZ, OH, or TX, with a 22.5 hour weekly schedule and evening/overnight shifts. Compensation includes a base hourly rate plus a $2 shift differential.

You will provide empathetic crisis support, assess risk, coordinate with clinicians, and guide callers to resources while documenting interactions in the EHR. Union-represented position.

Qualifications

• High school diploma or GED plus four years of full-time behavioral health experience.

Responsibilities

• Provide empathetic crisis intervention via chat and SMS/text.
• Conduct suicide risk and behavioral health assessments and support de-escalation.
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Connect callers to appropriate community resources and crisis response partners.
• Accurately document interactions in the electronic health record.
• Follow established 988 Lifeline protocols and performance standards.
• Contribute to team goals for response times, availability and quality care.

Skills

Verbal & written communication

Multi-tasking

Staying calm under pressure

AAC credential by probation

Crisis intervention experience

Behavioral health experience

Contact center experience

Education

High school diploma or GED + 4 years BH experience

Bachelor’s degree + 1 year BH experience

Associate degree + 2 years BH experience

Job description

Crisis Connections is hiring a part-time 988 Crisis Specialist for chat/text support. This fully remote role requires residing in WA, AZ, OH, or TX, with a 22.5 hour weekly schedule and evening/overnight shifts. Compensation includes a base hourly rate plus a $2 shift differential.

You will provide empathetic crisis support, assess risk, coordinate with clinicians, and guide callers to resources while documenting interactions in the EHR. Union-represented position.