Remote 988 Crisis Chat/Text Specialist

Paylocity; Seattle (WA); On-site; USD 54,000 - 60,000; Full time

Job summary

Crisis Connections is hiring a 988 Crisis Specialist to provide compassionate, confidential crisis support via chat and text. You will assess risk, de-escalate crises, and connect callers with resources, while documenting interactions in the health record and adhering to Lifeline protocols.

Remote role for residents in WA, AZ, OH, or TX, with a focus on effective, non-judgmental communication and collaboration with on-shift clinicians. Join a mission-driven team providing life-saving support.

Qualifications

• High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year Behavioral Health experience, Associate degree + 2 years Behavioral Health experience)
• Strong verbal and written communication skills
• Ability to multitask across multiple software platforms in a fast-paced environment
• Ability to remain focused and grounded during emotionally intense conversations
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Crisis Connections will reimburse the cost of obtaining the credential
• Crisis intervention or suicide prevention experience
• Behavioral health or contact center experience

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
• Conduct suicide risk and behavioral health assessments and support de-escalation
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
• Develop safety and action plans with individuals in crisis
• Connect callers to appropriate community resources and crisis response partners
• Accurately document interactions in the electronic health record
• Follow established 988 Lifeline protocols and performance standards
• Contribute to shared team goals for response times, availability, and quality care

Skills

Verbal and written communication

Multitasking across software platforms

Calm under pressure

Crisis intervention

Suicide prevention experience

Behavioral health experience

AAC credential requirement

Education

High school diploma or GED

Bachelor’s degree + 1 year Behavioral Health experience

Associate degree + 2 years Behavioral Health experience

Job description

Crisis Connections is hiring a 988 Crisis Specialist to provide compassionate, confidential crisis support via chat and text. You will assess risk, de-escalate crises, and connect callers with resources, while documenting interactions in the health record and adhering to Lifeline protocols.

Remote role for residents in WA, AZ, OH, or TX, with a focus on effective, non-judgmental communication and collaboration with on-shift clinicians. Join a mission-driven team providing life-saving support.