988 Clinical Supervisor

Crisis Connections; Phoenix (AZ); Remote; USD 86,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO and holidays

Retirement and transit benefits

Training and professional development

Inclusive workplace

Job summary

Crisis Connections is seeking an 988 Clinical Supervisor to lead frontline crisis responders in a fully remote role. You will supervise staff, provide clinical mentorship, and support 24/7 crisis operations for callers in need across Washington State and beyond.

The position requires a licensed or license-eligible mental health professional with strong communication, documentation, and leadership skills.

Qualifications

• Master's degree required in counseling, social work, psychology, or related field.
• Licensed or license-eligible mental health professional.
• Experience providing crisis support or supervision preferred.

Responsibilities

• Supervise, coach, and support crisis line staff and volunteers.
• Provide clinical guidance during real-time crisis situations.
• Support 24/7 crisis contact center operations.
• Train staff on best practices and crisis intervention.
• Monitor call and performance trends for quality assurance.
• Collaborate with clinical leaders and external providers.
• Serve as a trusted clinical resource for staff.

Skills

Communication skills

Documentation

Computer skills

Education

Master's degree in Counseling

Master's degree in Social Work

Master's degree in Psychology

Job description

988 Clinical Supervisor

Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)

Full-Time

Currently available shifts:
12 am to 8 am, Thursday through Monday
2 pm to 12 am, Friday through Monday
2 pm to 12 am, Friday, Saturday, Monday, and Tuesday

Salary Range: $86,000-$94,000

Lead with Purpose. Support Lives in Crisis.

Every call can change a life. As a 988 Clinical Supervisor , you’ll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service.

At Crisis Connections , you’ll help shape the quality of crisis care delivered across King County and Washington State - ensuring that every caller receives timely, thoughtful, and effective support.

Why This Role Matters

• You’ll directly influence the quality of suicide prevention and crisis response services.
• You’ll mentor and develop crisis professionals doing emotionally demanding, meaningful work.
• You’ll help ensure 24/7 coverage and clinical excellence in a high-impact contact center.
• You’ll collaborate with clinical leaders and community partners across the state.

What You’ll Do

• Supervise, coach, and support crisis line staff and volunteers
• Provide clinical guidance and mentorship during real-time crisis situations
• Support daily operations in a 24/7 crisis contact center
• Train staff on best practices, policies, and crisis intervention techniques
• Monitor call and performance trends to ensure quality and consistency
• Partner with internal leaders and external behavioral health providers
• Serve as a trusted clinical resource for staff at all experience levels

Requirements

What You Bring

• Master’s degree in Counseling, Social Work, Psychology, or a related field
• Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
• Licensure (or associate licensure) in counseling or social work
• Experience supporting individuals in crisis
• Strong communication, documentation, and computer skills
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period.

Crisis Connections will reimburse the cost of obtaining the credential.

Preferred

• Experience with crisis lines, helplines, or phone-based assessments
• Training or facilitation experience
• Background in call center or multidisciplinary environments

Why You’ll Love Working at Crisis Connections

• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid holidays
• Retirement and transit benefits
• Ongoing training and professional development
• A mission-driven, inclusive workplace committed to equity and belonging