Remote 988 Crisis Call Specialist

Crisis Clinic; Seattle (WA); Remote; USD 32,000 - 43,000; Full time

Job summary

Crisis Connections in Washington state is seeking a 988 Crisis Call Specialist to provide empathetic, life-saving support to individuals in mental health crises over the phone. This full-time, fully remote role requires residing in WA, AZ, OH, or TX and following 988 Lifeline protocols.

You will assess suicide risk, de-escalate, connect callers with resources, document interactions, and collaborate with on-shift clinicians to ensure safety.

Qualifications

• High school diploma or GED plus four years of full-time behavioral health experience (or combo: Bachelor’s + 1 year; Associate + 2 years).
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast-paced environment.
• Agency Affiliated Counselor (AAC) credential required by end of probation; Crisis Connections will reimburse credential cost.

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via phone.
• Conduct suicide risk and behavioral health assessments and support de-escalation.
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Connect callers to appropriate community resources and crisis response partners.
• Accurately document interactions in the electronic health record.
• Follow established 988 Lifeline protocols and performance standards.
• Contribute to team goals for response times, availability, and quality care.

Skills

Verbal communication

Written communication

Multitasking

Calm under pressure

Education

High school diploma or GED + 4 years behavioral health experience

Bachelor's degree + 1 year Behavioral Health experience

Associate degree + 2 years Behavioral Health experience

Job description

Crisis Connections in Washington state is seeking a 988 Crisis Call Specialist to provide empathetic, life-saving support to individuals in mental health crises over the phone. This full-time, fully remote role requires residing in WA, AZ, OH, or TX and following 988 Lifeline protocols.

You will assess suicide risk, de-escalate, connect callers with resources, document interactions, and collaborate with on-shift clinicians to ensure safety.