Remote 988 Crisis Call Specialist

Crisis Clinic; Seattle (WA); Remote; USD 36,000 - 44,000; Full time

Benefits offered by this job

Union representation

Job summary

Crisis Connections in Seattle, WA, is hiring a 988 Crisis Call Specialist for the 988 Lifeline program. This fully remote role requires residency in WA, AZ, OH, or TX and involves handling emotionally intense conversations with individuals in crisis.

You will perform crisis intervention, risk assessments, safety planning, and link callers to resources, documenting all interactions in the EHR while adhering to Lifeline protocols.

Qualifications

• High school diploma or GED with four years of behavioral health experience, or Bachelor's degree + 1 year Behavioral Health experience, or Associate degree + 2 years Behavioral Health experience.
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast-paced environment.
• Ability to remain focused and grounded during emotionally intense conversations.
• AAC credential required by end of probation; Crisis Connections will reimburse credential.
• Crisis intervention or suicide prevention experience.
• Behavioral health or contact center experience.

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via phone.
• Conduct suicide risk and behavioral health assessments and support de‑escalation
• Collaborate with on-shift clinicians to ensure safety when higher‑level intervention is needed
• Develop safety and action plans with individuals in crisis
• Connect callers to appropriate community resources and crisis response partners
• Accurately document interactions in the electronic health record
• Follow established 988 Lifeline protocols and performance standards
• Contribute to shared team goals for response times, availability, and quality care

Skills

Empathy

Active listening

Crisis intervention

Communication skills

Multitasking

AAC credential

Behavioral health experience

Education

High school diploma or GED

Bachelor's degree + 1 year Behavioral Health experience

Associate degree + 2 years Behavioral Health experience

Tools

EHR software

MFA (Microsoft)

Job description

Crisis Connections in Seattle, WA, is hiring a 988 Crisis Call Specialist for the 988 Lifeline program. This fully remote role requires residency in WA, AZ, OH, or TX and involves handling emotionally intense conversations with individuals in crisis.

You will perform crisis intervention, risk assessments, safety planning, and link callers to resources, documenting all interactions in the EHR while adhering to Lifeline protocols.