Remote 988 Crisis Call Specialist — Life-Saving Support

Crisis Connections; United States; Remote; USD 56,000 - 64,000; Full time

Benefits offered by this job

Union represented (OPEIU)

Remote work eligibility

Job summary

Crisis Connections is hiring a 988 Crisis Call Specialist for a fully remote role serving the 988 Lifeline. Successful candidates will reside in WA, AZ, OH, or TX and work 30–37.5 hours weekly as part of a union-represented (OPEIU) team.

Compensation includes $26.79 per hour with a $2 shift differential. As part of the 988 Crisis Services team, you’ll provide life‑saving emotional support, conduct risk assessments, and coordinate with clinicians to ensure safety and appropriate referrals.

Qualifications

• High school diploma or GED plus 4 years of full‑time behavioral health experience or a combination including Bachelor's or Associate degree with specified BH experience.
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast‑paced environment.
• Ability to remain focused during emotionally intense conversations.
• Agency Affiliated Counselor (AAC) credential required by end of probation; reimbursement.
• Crisis intervention or suicide prevention experience.
• Behavioral health or contact center experience.

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via phone.
• Conduct suicide risk and behavioral health assessments and support de-escalation.
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed.
• Develop safety and action plans with individuals in crisis.
• Connect callers to appropriate community resources and crisis response partners.
• Accurately document interactions in the electronic health record.
• Follow established 988 Lifeline protocols and performance standards.
• Contribute to shared team goals for response times, availability, and quality care.

Skills

Verbal communication

Written communication

Multitasking across software

Crisis intervention

De-escalation

AAC credential management

Education

High school diploma or GED + 4 years behavioral health experience

Bachelor’s degree + 1 year behavioral health experience

Associate degree + 2 years behavioral health experience

Job description

Crisis Connections is hiring a 988 Crisis Call Specialist for a fully remote role serving the 988 Lifeline. Successful candidates will reside in WA, AZ, OH, or TX and work 30–37.5 hours weekly as part of a union-represented (OPEIU) team.

Compensation includes $26.79 per hour with a $2 shift differential. As part of the 988 Crisis Services team, you’ll provide life‑saving emotional support, conduct risk assessments, and coordinate with clinicians to ensure safety and appropriate referrals.