Remote 988 Crisis Specialist - Part-Time (After-Hours)

Crisis Connections; Seattle (WA); Remote; USD 33,000 - 42,000; Part time

Benefits offered by this job

Union representation (OPEIU)

Fully remote work

Competitive hourly pay

Job summary

Crisis Connections is hiring a part‑time 988 Crisis Specialist to support the Lifeline’s chat and SMS services. This fully remote role requires residency in Washington, Arizona, Ohio, or Texas and offers after‑hours or graveyard schedules with a base pay of $26.79/hour plus a $2/hour shift differential.

The successful candidate will join the 988 Crisis Services team and provide life‑saving emotional support to people in crisis.

Qualifications

• High school diploma or GED plus four (4) years of full‑time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year Behavioral Health experience, Associate degree + 2 years Behavioral Health experience)
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast‑paced environment
• Ability to remain focused and grounded during emotionally intense conversations
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period
• Crisis intervention or suicide prevention experience
• Behavioral health or contact center experience

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
• Conduct suicide risk and behavioral health assessments and support de‑escalation
• Collaborate with on‑shift clinicians to ensure safety when higher‑level intervention is needed
• Develop safety and action plans with individuals in crisis
• Connect callers to appropriate community resources and crisis response partners
• Accurately document interactions in the electronic health record
• Follow established 988 Lifeline protocols and performance standards
• Contribute to shared team goals for response times, availability, and quality care

Skills

Verbal communication

Written communication

Multitasking

Crisis intervention

Suicide prevention

Behavioral health experience

Education

High school diploma or GED

Bachelor’s degree + 1 year Behavioral Health experience

Associate degree + 2 years Behavioral Health experience

Agency Affiliated Counselor (AAC) credential

Job description

Crisis Connections is hiring a part‑time 988 Crisis Specialist to support the Lifeline’s chat and SMS services. This fully remote role requires residency in Washington, Arizona, Ohio, or Texas and offers after‑hours or graveyard schedules with a base pay of $26.79/hour plus a $2/hour shift differential.

The successful candidate will join the 988 Crisis Services team and provide life‑saving emotional support to people in crisis.