Remote 3rd Shift Product Support Specialist

Donnelley Financial Solutions (DFIN); Northern (KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Donnelley Financial Solutions (DFIN) is seeking a Product Support Associate for the 3rd shift (10:30pm - 7am ET) to provide technical subject matter and customer assistance to Global Capital Market clients on our document management and print workflow systems.

You will work in a 24/7 environment, gather client requirements, configure systems, train clients, and produce user guides. This role requires strong communication, organizational skills, and proficiency with MS Office and related tools.

Qualifications

• HS diploma or equivalent
• Must be able to work 3rd shift - 10:30pm to 7am ET
• 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Responsibilities

• Work closely with customers to gather requirements and set up accounts on the company’s proprietary document management, composition, and/or print workflow systems.
• Configure systems/templates for new clients to meet specific requirements.
• Provide day to day support of the systems for the customer and answer questions or assist in resolving data and formatting issues, provide recommendations on new/unique situations pertaining to styles or data, and process more difficult changes/requests.
• Troubleshoot client issues with the systems and work to resolve functionality related issues and elevate technical issues to the appropriate response teams.
• Provide training to clients regarding the use, functionality and navigation of the systems and system functionality enhancements.
• Prepare general use guides and develop client specific documentation and templates.
• May assist with version upgrades and UAT testing to ensure a seamless product migration.
• Performs other related duties and participates in special projects as assigned.

Skills

MS Office

Communication skills

Organizational skills

Education

High School Diploma

Tools

MS Office Suite

MAC word processing

Spreadsheets

Job description

Donnelley Financial Solutions (DFIN) is seeking a Product Support Associate for the 3rd shift (10:30pm - 7am ET) to provide technical subject matter and customer assistance to Global Capital Market clients on our document management and print workflow systems.

You will work in a 24/7 environment, gather client requirements, configure systems, train clients, and produce user guides. This role requires strong communication, organizational skills, and proficiency with MS Office and related tools.