Product Support Associate

Donnelley Financial Solutions (DFIN); Northern (KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Donnelley Financial Solutions (DFIN) is seeking a Product Support Associate for the 3rd shift (10:30pm - 7am ET) to provide technical subject matter and customer assistance to Global Capital Market clients on our document management and print workflow systems.

You will work in a 24/7 environment, gather client requirements, configure systems, train clients, and produce user guides. This role requires strong communication, organizational skills, and proficiency with MS Office and related tools.

Qualifications

• HS diploma or equivalent
• Must be able to work 3rd shift - 10:30pm to 7am ET
• 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Responsibilities

• Work closely with customers to gather requirements and set up accounts on the company’s proprietary document management, composition, and/or print workflow systems.
• Configure systems/templates for new clients to meet specific requirements.
• Provide day to day support of the systems for the customer and answer questions or assist in resolving data and formatting issues, provide recommendations on new/unique situations pertaining to styles or data, and process more difficult changes/requests.
• Troubleshoot client issues with the systems and work to resolve functionality related issues and elevate technical issues to the appropriate response teams.
• Provide training to clients regarding the use, functionality and navigation of the systems and system functionality enhancements.
• Prepare general use guides and develop client specific documentation and templates.
• May assist with version upgrades and UAT testing to ensure a seamless product migration.
• Performs other related duties and participates in special projects as assigned.

Skills

MS Office

Communication skills

Organizational skills

Education

High School Diploma

Tools

MS Office Suite

MAC word processing

Spreadsheets

Job description

Title: Product Support Associate (3rd Shift)

Job ID: 4913

Location: US

Job Family: Customer Service

Description

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our “Win as One” mentality ensures that our team’s success is directly linked to Client, Shareholder and Employee Satisfaction.

In 2026, DFIN was named #1 on the 2026 Top 100 Global Most Loved Workplaces® by Best Practice Institute. We have also been recognized as one of America’s Most Loved Workplaces® for five consecutive years and a Built In Best Place to Work for six years, reflecting our continued commitment to supporting employees’ total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN – because being YOU thrives here.

Summary

The Product Support Associate, 3rd shift - 10:30pm - 7am ET, will provide technical subject matter and customer assistance to Donnelley Financial Solutions Global Capital Market clients on the implementation and configuration of new and existing customers using the company’s proprietary document management, composition, and/or print workflow systems. This position exists in a 24/7 day a week work environment. We are seeking employees who are looking to work either a swing or late evening shift.

Responsibilities

• Work closely with customers to gather requirements and set up accounts on the company’s proprietary document management, composition, and/or print workflow systems.
• Configure systems/templates for new clients to meet specific requirements.
• Provide day to day support of the systems for the customer and answer questions or assist in resolving data and formatting issues, provide recommendations on new/unique situations pertaining to styles or data, and process more difficult changes/requests.
• Troubleshoot client issues with the systems and work to resolve functionality related issues and elevate technical issues to the appropriate response teams.
• Provide training to clients regarding the use, functionality and navigation of the systems and system functionality enhancements.
• Prepare general use guides and develop client specific documentation and templates.
• May assist with version upgrades and UAT testing to ensure a seamless product migration. Provide feedback on product functionality enhancements based on interactions with customers.
• Performs other related duties and participates in special projects as assigned.

Basic Qualifications

• HS diploma or equivalent
• Must be able to work 3rd shift - 10:30pm to 7am ET
• 5-6 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.

Preferred Qualifications

• May possess additional education certification in this level.
• Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs. Must be able to work weekends and holidays.

It is the policy of Donnelley Financial Solutions to select, place, and manage all its employees without discrimination based on race, color, national origin, gender, age, religion, actual or perceived disability, veteran status, actual or perceived sexual orientation, genetic information or any other protected status.

If you are a qualified individual w ith a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access jobs.dfinsolutions.com as a result of your disability. You can request a reasonable accommodation by sending an email to [e-mail] .

At DFIN, protecting your identity is a top priority. Please be aware of scammers impersonating DFIN recruiters. DFIN recruiters will never request personal information via email or text. You will only receive a text from us if you've already been in contact. All automated messages will come from [e-mail]. If you ever have doubts about the legitimacy of any communication from us, please do not hesitate to reach out for verification via [e-mail] (this email is for general TA questions and is not used for updates on your application status). #BI-Remote