Hybrid Customer Service Specialist – Fast-Paced Order Management

Beacon Promotions Inc; New Ulm Mobile Village (MN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

Beacon Promotions Inc in New Ulm, MN is seeking a Customer Service Representative to handle inquiries, track orders, and ensure accurate, on-time delivery. This full-time role requires a detail-oriented, proactive communicator who can manage multiple tasks with a cheerful, can-do attitude.

You will collaborate with production and office teams, use our internal order management software, and provide outstanding service by phone and email. A two-day-per-week hybrid schedule is available.

Qualifications

• Minimum of two years of customer service experience.
• Strong attention to detail and ability to multi-task.
• Excellent verbal and written communication.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
• Professional response to customers via phone and email.
• Overtime availability as needed.

Responsibilities

• Correspond with customers via telephone and email to communicate information regarding prospective orders, order status, samples and completed orders.
• Resolve customer issues relating to pricing, shipping, quality, etc.
• Document all communication with customers regarding changes or additions to orders
• Interact with all areas of the office and production to facilitate the flow of orders to meet customers requested shipment dates.
• Use internal software system to keep orders progressing through the system.
• Partner with internal teams to meet and exceed customer's expectations.

Skills

Customer service excellence

Detail oriented

Multi-tasking

Professional communication

Time management

Independent worker

Team collaboration

Education

Associates degree preferred

Tools

Order management software

Job description

Beacon Promotions Inc in New Ulm, MN is seeking a Customer Service Representative to handle inquiries, track orders, and ensure accurate, on-time delivery. This full-time role requires a detail-oriented, proactive communicator who can manage multiple tasks with a cheerful, can-do attitude.

You will collaborate with production and office teams, use our internal order management software, and provide outstanding service by phone and email. A two-day-per-week hybrid schedule is available.