Remote 3rd-Party Collections Specialist – Performance Pay

LCS Financial Services Corporation; Texas; Teletrabalho; USD 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Additional earning potential tied to %

Monday–Friday Schedule: Workdays 7:0 –

Resumo da oferta

LCS Financial Services Corporation is seeking a Remote Collections Specialist in the United States. You will manage inbound and outbound calls, negotiate settlements, and use skip-tracing tools to locate borrowers while maintaining compliance and high performance.

The role emphasizes professional communication, adherence to laws, and achieving recovery goals in a remote home-office setting.

Qualificações

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections' environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsabilidades

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Conhecimentos

Negotiation

Verbal communication

Active listening

Telephone etiquette

Debt collection knowledge

Bilingual English/Spanish

Formação académica

High school diploma or equivalent

Ferramentas

Skip-tracing tools

Collection management systems

Descrição da oferta de emprego

LCS Financial Services Corporation is seeking a Remote Collections Specialist in the United States. You will manage inbound and outbound calls, negotiate settlements, and use skip-tracing tools to locate borrowers while maintaining compliance and high performance.

The role emphasizes professional communication, adherence to laws, and achieving recovery goals in a remote home-office setting.