Remote 3rd-Party Collections Specialist – Performance Pay

LCS Financial Services Corporation; Annapolis (MD); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Performance-based pay

Flexible schedule

Medical, Dental & Vision Insurance

Life Insurance

Disability coverage

401k Retirement Plan

Paid Holidays

Paid time off

Job summary

LCS Financial Services Corporation is hiring Remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls, negotiate payment plans, and apply skip-tracing tools to locate borrowers and assets.

The role emphasizes compliance with debt collection laws and professional customer interactions while meeting performance targets in a remote, home-based setup.

Qualifications

• 2+ years of third-party debt collection experience.
• Proven ability to manage accounts and negotiate payment plans.
• Excellent verbal communication and active listening.
• Knowledge of debt collection laws and regulations.
• Bilingual English/Spanish communication.
• Experience in a high-volume collections environment.

Responsibilities

• Manage inbound and outbound calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' finances.
• Use skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize collections to maximize recovery.
• Maintain accurate account documentation.
• Ensure compliance with federal, state, and local collection laws and company policy.
• Deliver professional interactions in difficult conversations.
• Meet or exceed department performance goals.

Skills

Debt collection

Negotiation

Communication

Debt laws

Bilingual English/Spanish

Performance targets

Education

High school diploma

Tools

Skip-tracing tools

Collection software

Job description

LCS Financial Services Corporation is hiring Remote Collections Specialists to join a nationwide team. You will handle inbound and outbound calls, negotiate payment plans, and apply skip-tracing tools to locate borrowers and assets.

The role emphasizes compliance with debt collection laws and professional customer interactions while meeting performance targets in a remote, home-based setup.