Remote 3rd-Party Collections Specialist | Performance-Based Pay

LCS Financial Services Corporation; South Dakota Park (SD); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off program

Remote work eligibility in approved-st

Job summary

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team from home. If you have debt collection experience and a track record of negotiating favorable settlements, you could thrive in our results-driven environment.

In this role, you will manage inbound/outbound calls, negotiate payment plans, and ensure compliance with applicable laws while maintaining professional customer interactions in a remote setting.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• Familiarity with skip-tracing tools and collection management systems.
• Previous experience consistently meeting or exceeding collection goals.
• Bilingual English/Spanish communication skills.
• Ability to maintain a professional, remote workspace.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

Negotiation skills

Verbal communication

Bilingual English/Spanish

Remote work

High-volume collections

Regulatory compliance

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking a Remote Collections Specialist to join our team from home. If you have debt collection experience and a track record of negotiating favorable settlements, you could thrive in our results-driven environment.

In this role, you will manage inbound/outbound calls, negotiate payment plans, and ensure compliance with applicable laws while maintaining professional customer interactions in a remote setting.