Remote 3rd-Party Collections Specialist | Earn Commission

LCS Financial Services Corporation; Austin (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Mon-Fri Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is hiring for Remote Collections Specialists to join a nationwide team. This role focuses on negotiating resolutions, establishing payment plans, and maintaining compliant, professional conversations with borrowers.

Ideal candidates have 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently from a remote home office. Eligible states apply.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• Must reside in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws and company policies.
• Maintain consistent communication with management and teammates while working remotely.

Skills

Negotiation

Communication

Organization

Independence

Regulatory compliance

Remote work setup

Time management

Telephone etiquette

Bilingual English/Spanish

Debt collection basics

Education

High school diploma or equivalent

Job description

LCS Financial Services Corporation is hiring for Remote Collections Specialists to join a nationwide team. This role focuses on negotiating resolutions, establishing payment plans, and maintaining compliant, professional conversations with borrowers.

Ideal candidates have 2+ years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently from a remote home office. Eligible states apply.