Remote 3rd-Party Collections Specialist | Commission

LCS Financial Services Corp.; Rhode Island; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Mon-Fri Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to help us recover delinquent accounts from home. You will manage inbound and outbound calls, negotiate payment arrangements, and maintain compliant, professional interactions with borrowers across a nationwide portfolio.

The role requires at least 2 years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently in a confidential remote workspace.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Debt collection

Negotiation

Communication

Active listening

Organization

Independent work

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to help us recover delinquent accounts from home. You will manage inbound and outbound calls, negotiate payment arrangements, and maintain compliant, professional interactions with borrowers across a nationwide portfolio.

The role requires at least 2 years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently in a confidential remote workspace.