Remote 3rd-Party Collections Specialist (Commission)

LCS Financial Services Corporation; Charleston (WV); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Mon-Fri Schedule 7:00 AM–6:00 PM

Medical, Dental & Vision Insurance

Life Insurance & Disability

401k Retirement Plan

Paid Holidays

Discretionary Time Off

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join a nationwide team and manage inbound and outbound calls to negotiate resolutions on delinquent accounts.

The role emphasizes compliance with debt collection laws, excellent communication, and independent performance in a 100% remote setting. Primary duties include negotiating payment plans, skip-tracing, and maintaining detailed records while meeting departmental goals.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Skills

Negotiation skills

Verbal communication

Active listening

Organization

Independence

Regulatory compliance

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join a nationwide team and manage inbound and outbound calls to negotiate resolutions on delinquent accounts.

The role emphasizes compliance with debt collection laws, excellent communication, and independent performance in a 100% remote setting. Primary duties include negotiating payment plans, skip-tracing, and maintaining detailed records while meeting departmental goals.