Remote 3rd-Party Collections Pro — Commission

LCS Financial Services Corporation; Jackson (MS); À distance; USD 38 000 - 60 000; Plein temps

Avantages offerts par ce poste

100% Remote Position

Commission

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Résumé du poste

LCS Financial Services Corporation is hiring for Remote Collections Specialists to join a nationwide team. This 100% remote role requires experienced collectors who can negotiate resolutions, set up payment plans, and navigate regulatory requirements with professionalism.

You will work from home across a nationwide network, maintain detailed records, and strive to meet personal and departmental goals while delivering excellent customer service in a compliant manner.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.

Responsabilités

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintaining consistent communication with management and team members while working remotely.

Connaissances

Negotiation

Persuasion

Conflict resolution

Active listening

Telephone etiquette

Organizational skills

Independent work

Formation

High school diploma or equivalent

Description du poste

LCS Financial Services Corporation is hiring for Remote Collections Specialists to join a nationwide team. This 100% remote role requires experienced collectors who can negotiate resolutions, set up payment plans, and navigate regulatory requirements with professionalism.

You will work from home across a nationwide network, maintain detailed records, and strive to meet personal and departmental goals while delivering excellent customer service in a compliant manner.