Remote 3rd-Party Collections Pro

LCS Financial Services Corporation; Springfield (IL); Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Remote work available

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Flexible time-off

Remote work in approved states

Job summary

LCS Financial Services Corporation is a nationwide, remote-friendly collection agency seeking motivated professionals to join our team as Collections Specialists. You’ll manage inbound and outbound calls, negotiate settlements, and use skip-tracing to locate borrowers while meeting regulatory requirements.

We value experienced collectors who thrive in a performance-driven environment and are capable of maintaining high-quality customer interactions in a remote setting.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Bilingual English/Spanish communication skills.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned portfolios and prioritize collection activities to maximize recovery.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable debt collection laws and company policies.

Skills

Verbal communication

Negotiation

Bilingual English/Spanish

Active listening

Telephone etiquette

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is a nationwide, remote-friendly collection agency seeking motivated professionals to join our team as Collections Specialists. You’ll manage inbound and outbound calls, negotiate settlements, and use skip-tracing to locate borrowers while meeting regulatory requirements.

We value experienced collectors who thrive in a performance-driven environment and are capable of maintaining high-quality customer interactions in a remote setting.