Remote 3rd-Party Collections Pro

LCS Financial Services Corporation; New Hampshire; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

100% Remote

Commission

Mon-Fri Schedule

Insurance

Life Insurance

401k

Paid Holidays

DTO

Team environment

Job summary

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join a nationwide team from home.

You will manage inbound/outbound calls, negotiate settlements, and ensure compliance with debt collection laws while maintaining professional, confidential interactions. A minimum of two years in third-party collections is required, with strong negotiation and communication skills; a US residency in an approved state is essential.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools to locate borrowers and assets.
• Manage assigned accounts and prioritize collection activities to maximize recovery.
• Maintain detailed account documentation and ensure compliance with laws and policies.
• Deliver professional, respectful interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.
• Maintain communication with management and team while working remotely.

Skills

Debt collection

Negotiation

Communication

Remote work

Regulatory knowledge

Education

High school diploma

Tools

Skip-tracing tools

Job description

LCS Financial Services Corporation is seeking an experienced Remote Collections Specialist to join a nationwide team from home.

You will manage inbound/outbound calls, negotiate settlements, and ensure compliance with debt collection laws while maintaining professional, confidential interactions. A minimum of two years in third-party collections is required, with strong negotiation and communication skills; a US residency in an approved state is essential.