Remote 2nd-Shift Desktop Support Technician (Part-Time)

Kraft Kennedy, Inc.; Northern (KY); Hybrid; USD 41,000 - 48,000; Part time

Job summary

Kraft Kennedy, Inc. is seeking a Desktop Support Technician for the 2nd shift, part-time role in Kentucky.

You will deliver remote and on-site support to diverse nationwide clients, troubleshoot a wide range of IT issues, and collaborate with senior staff to resolve complex problems. The position requires a degree in IT or equivalent experience, strong customer service skills, and proficiency with Windows Server/Exchange, virtualization, and storage.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Skills

Customer service

Communication

Organized

Problem solving

Windows Server

Exchange

Virtualization

Storage

MCSE

Education

Bachelor's Degree in IT or related field

3 years related work experience in lieu of a degree

Job description

Kraft Kennedy, Inc. is seeking a Desktop Support Technician for the 2nd shift, part-time role in Kentucky.

You will deliver remote and on-site support to diverse nationwide clients, troubleshoot a wide range of IT issues, and collaborate with senior staff to resolve complex problems. The position requires a degree in IT or equivalent experience, strong customer service skills, and proficiency with Windows Server/Exchange, virtualization, and storage.