IT Desktop Support Technician 2nd shift

Kraft & Kennedy, Inc.; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

HSA

Life insurance

Long-term disability insurance

401k with company match

Phone reimbursement

Paid holidays/vacation/sick days

Tech training

Job summary

Kraft Kennedy’s Support Practice Group seeks a Desktop Support Technician for 2nd shift. The role provides remote and on-site support to a nationwide client base, handling a wide range of IT issues.

You will work under a Team Leader, collaborating with senior staff to resolve complex problems and contribute to ongoing projects. The position requires strong customer service, excellent organization, and robust troubleshooting skills, with preferred experience in Windows Server, Exchange,

Qualifications

• Bachelor's Degree in IT or related field or minimum of 3 years of related work experience in lieu of a degree
• Strong customer service and communication skills
• Very organized and detail oriented with a high degree of accuracy and follow up
• Strong problem solving and technical troubleshooting skills; experience with Windows Server and Exchange preferred
• Experience with server and network administration, software deployment and MS Office; document management preferred but not mandatory
• Some combined industry experience with Windows desktops
• Virtualization and storage experience strongly preferred
• MCSE and/or related technical certifications strongly preferred

Responsibilities

• Provide remote support to geographically diverse nationwide clients using standard remote connections, ticketing system, monitoring consoles, and more
• Provide on-site assistance to clients as needed
• Assist end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking, security, and more
• Escalate issues and interact with third-party vendors and team members to manage resolution of complex client issues
• Initiate and perform Root Cause Analysis (RCA) on complex client issues for one-time resolution
• Contribute to internal projects to facilitate growth of the Support Practice Group
• Provide regional on-site client support as necessary

Skills

Customer service

Communication

Organization

Troubleshooting

Windows Server

Exchange

Virtualization

Storage

Problem solving

MCSE

Education

Bachelor's Degree in IT or related field

3+ years related work experience in lieu of a degree

Tools

MS Office

Active Directory

VMware

Hyper-V

Job description

The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full- time position of Desktop Support Technician.

The schedules are

• Monday through Friday 4:30p to 1:30am Eastern
• Wednesday through Sunday 4:30p to 1:30am Eastern
• Friday through Tuesday 4:30p to 1:30am Eastern

You must be located in one these areas to be eligible for an interview.

IL, DE, Fl, GA, Mass, KY, FL, PA, MD, TN, VA, TX, VT, WA, OH, UT, SC, MI, NE, MO and NC.

The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.

This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Provide on-site assistance to clients on an as needed basis
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group
• Provide regional local on-site client support, as necessary

The base pay for this position has a salary range of $55,000 to $65,000. The actual salary offer will take in to account a wide range of factors including the individual's qualifications, experience as well as location. In addition, certain positions are eligible for bonuses or commissions.

Requirements

Qualifications

• Bachelor's Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree
• Strong customer service and communication skills
• Very organized and detail oriented, with a high degree of accuracy and follow up
• Strong problem solving and technical troubleshooting skillsExperience supporting environments with Windows Server and Exchange infrastructure is preferred
• Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory
• Some combined industry experience with Windows desktops
• Virtualization and storage experience strongly preferred
• MCSE and/or related technical certifications are strongly preferred

Benefits

Why join us?

• Family oriented team environment with strong emphasis on work life balance
• Medical, dental, HSA, life and long-term disability insurance
• 401k with company match
• Phone reimbursement
• Holidays/vacation/sick days
• Training on the latest technologies

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Kraft Kennedy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status or any other characteristic protected by law.