On-Site IT Support Specialist: Windows Server & Networking

Kraft & Kennedy, Inc.; Chicago (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and long‑‑‑

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on the latest technologies

Job summary

Kraft Kennedy, Inc. seeks a Desktop Support Specialist to join the Support Practice Group for on-site and remote client support.

The role involves assisting users, resolving a broad set of technical issues, and collaborating with senior staff in a dynamic environment. Ideal candidates have 3+ years of IT support or a IT degree, strong customer service and problem solving skills, and familiarity with Windows Server/Exchange; MCSE certs are a plus.

Qualifications

• Bachelor's Degree in IT or related field or 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented with a high degree of accuracy.
• Strong problem solving and technical troubleshooting skills.
• Experience with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office.
• Virtualization and storage experience strongly preferred.
• MCSE and related certifications are strongly preferred.

Responsibilities

• Provide support to geographically diverse nationwide clients using remote connections, ticketing systems, monitoring consoles, and more.
• Provide on-site assistance to clients.
• Assist end users and IT staff with a broad range of issues including servers, virtualization, SAN, networking, security, and more.
• Escalate issues and coordinate with third-party vendors and team members to resolve complex client issues.
• Perform Root Cause Analysis on complex issues for one-time resolution.
• Contribute to internal projects to grow the Support Practice Group.
• Provide regional on-site client support as necessary.

Skills

Customer service

Communication

Problem solving

Detail oriented

Organization

Time management

Team collaboration

Education

Bachelor's Degree in IT or related field

3 years related work experience (in lieu of degree)

Tools

Windows Server

Exchange

Virtualization

Storage

MS Office

Job description

Kraft Kennedy, Inc. seeks a Desktop Support Specialist to join the Support Practice Group for on-site and remote client support.

The role involves assisting users, resolving a broad set of technical issues, and collaborating with senior staff in a dynamic environment. Ideal candidates have 3+ years of IT support or a IT degree, strong customer service and problem solving skills, and familiarity with Windows Server/Exchange; MCSE certs are a plus.