Evening Desktop Support Technician - 2nd Shift (24hrs)

Kraft & Kennedy; Town of Florida (NY, MA); On-site; USD 41,000 - 48,000; Part time

Job summary

Kraft Kennedy is seeking a part-time Desktop Support Technician for the 2nd shift in our New York office. You will provide remote and on-site IT support for diverse clients, handling desktop, server, and application issues to keep environments running smoothly.

The role emphasizes customer service, clear communication, and meticulous problem solving, with a focus on Windows Server, Exchange, virtualization, and storage. Bachelor’s degree or 3 years related experience required.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS Office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Skills

Customer service

Communication

Detail oriented

Problem solving

Windows Server

Exchange

Server administration

Network administration

MS Office

Document management

Virtualization

Storage

MCSE certifications

Education

Bachelor’s Degree in IT or related field

3 years related work experience in lieu of degree

Job description

Kraft Kennedy is seeking a part-time Desktop Support Technician for the 2nd shift in our New York office. You will provide remote and on-site IT support for diverse clients, handling desktop, server, and application issues to keep environments running smoothly.

The role emphasizes customer service, clear communication, and meticulous problem solving, with a focus on Windows Server, Exchange, virtualization, and storage. Bachelor’s degree or 3 years related experience required.