Remote 211 Specialist — Part-Time Guidance Evaluator

YO AI Labs; New York (NY); À distance; USD 30 000 - 47 000; Temps partiel

Avantages offerts par ce poste

Remote work

Flexible hours

Short-term project

Résumé du poste

YO AI Labs is seeking a 211 Specialist for a remote, short-term project in the United States. The role requires 10–20 hours per week and focuses on evaluating and improving AI-guided government service guidance. No prior AI experience is required, making public service expertise essential.

You will review questions, develop evaluation rubrics, check AI responses for accuracy, and provide clear feedback to the team asynchronously.

Qualifications

• Experience as a 211 Specialist or similar role assisting the public with government services.
• At least 1 year of high-volume public contact via phone, chat, or in-person services.
• Working knowledge of public benefits and community resources.
• Based in the United States.
• Ability to start quickly and commit 10–20 hours per week.
• Strong written communication skills and attention to detail.

Responsabilités

• Review sample questions for realism and relevance to callers.
• Develop rubrics defining accurate, complete answers, including referrals and next steps.
• Evaluate AI-generated responses for errors, omissions, outdated information, and unhelpful guidance.
• Provide clear, actionable written feedback to the project team asynchronously.

Connaissances

Public service experience

Written communication

Attention to detail

Description du poste

YO AI Labs is seeking a 211 Specialist for a remote, short-term project in the United States. The role requires 10–20 hours per week and focuses on evaluating and improving AI-guided government service guidance. No prior AI experience is required, making public service expertise essential.

You will review questions, develop evaluation rubrics, check AI responses for accuracy, and provide clear feedback to the team asynchronously.