211 Specialist

Remolity, Inc.; United States; Remote; USD 27,552,000 - 41,328,000; Part time

Job summary

Remolity, Inc. is seeking a 211 Specialist to evaluate and improve AI-assisted responses for government services topics. You will assess whether questions sound like real callers and whether answers would actually help them. Your domain knowledge matters; no formal AI experience required.

Responsibilities include crafting rubrics, reviewing AI outputs, and providing clear feedback to the project team. This is a part-time, remote role requiring 10–20 hours per week.

Qualifications

• Experience as a 211 Specialist or equivalent government information role.
• 1+ year of regular, high-volume public contact.
• Working knowledge of public benefits and community resources.
• US-based.
• Able to start quickly and commit 10-20 hours/week.
• Clear, precise writing.

Responsibilities

• Review sample questions and flag those not sounding like real callers.
• Write rubrics defining correct, complete answers with referrals and next steps.
• Evaluate AI-generated answers against rubrics for accuracy, flagging errors, omissions, outdated guidance, and unhelpful responses.
• Share clear written feedback with the project team asynchronously.

Skills

Public benefits knowledge

Clear writing

High-volume public contact

Job description

micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Responsibilities

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

Requirements

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
• 1+ years of regular, high-volume public contact (phone, chat, or in person)
• Working knowledge of public benefits and community resources
• US-based
• Able to start quickly and commit 10-20 hours/week
• Clear, precise writing

Preferred Qualifications

• Experience with crisis intervention or needs assessment
• Experience using community resource databases
• Experience creating guides, scripts, or training materials
• Experience helping a diverse range of callers, including rural and Spanish-speaking communities