Remote 211 Specialist - Public Services Contractor

micro1; United States; A distancia; USD 28.000 - 55.000; Jornada completa

Descripción de la vacante

micro1 is seeking a 211 Specialist for a short-term, remote contract of 10–20 hours per week to help evaluate and improve AI systems on government services topics. You will verify that questions resemble real callers and that answers are genuinely helpful, prioritizing accuracy over expediency.

Ideal candidates have experience as a 211 Specialist or related roles, strong written communication, and the ability to start quickly.

Formación

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator
• 1+ years of regular, high-volume public contact
• Working knowledge of public benefits and community resources
• US-based
• Able to start quickly and commit 10-20 hours/week
• Clear, precise writing

Responsabilidades

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

Conocimientos

Public contact experience

Clear writing

Government services knowledge

Herramientas

Community resource databases

Descripción del empleo

micro1 is seeking a 211 Specialist for a short-term, remote contract of 10–20 hours per week to help evaluate and improve AI systems on government services topics. You will verify that questions resemble real callers and that answers are genuinely helpful, prioritizing accuracy over expediency.

Ideal candidates have experience as a 211 Specialist or related roles, strong written communication, and the ability to start quickly.