Remote 211 Specialist - Public Services QA Evaluator

RemoteJobsOne; Chicago (IL); Remote; USD 69,000 - 207,000; Part time

Job summary

RemoteJobsOne is seeking a 211 Specialist for a fully remote, short-term contractor engagement based in the United States. The role offers flexible hours and a pay rate of $50–$150 per hour, with an expected commitment of 10-20 hours per week.

You will help evaluate and improve AI systems on government services topics by reviewing public questions, writing rubrics, and providing detailed feedback to the project team. US-based candidates encouraged to apply.

Qualifications

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator
• 1+ years of regular, high-volume public contact (phone, chat, or in person)
• Working knowledge of public benefits and community resources
• US-based
• Able to start quickly and commit 10-20 hours/week
• Clear, precise writing

Responsibilities

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

Skills

211 Specialist

Public benefits knowledge

High-volume contact

US-based

Clear writing

Job description

RemoteJobsOne is seeking a 211 Specialist for a fully remote, short-term contractor engagement based in the United States. The role offers flexible hours and a pay rate of $50–$150 per hour, with an expected commitment of 10-20 hours per week.

You will help evaluate and improve AI systems on government services topics by reviewing public questions, writing rubrics, and providing detailed feedback to the project team. US-based candidates encouraged to apply.