211 Specialist

micro1; United States; Remote; USD 28,000 - 55,000; Full time

Job summary

micro1 is seeking a 211 Specialist for a short-term, remote contract of 10–20 hours per week to help evaluate and improve AI systems on government services topics. You will verify that questions resemble real callers and that answers are genuinely helpful, prioritizing accuracy over expediency.

Ideal candidates have experience as a 211 Specialist or related roles, strong written communication, and the ability to start quickly.

Qualifications

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator
• 1+ years of regular, high-volume public contact
• Working knowledge of public benefits and community resources
• US-based
• Able to start quickly and commit 10-20 hours/week
• Clear, precise writing

Responsibilities

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

Skills

Public contact experience

Clear writing

Government services knowledge

Tools

Community resource databases

Job description

Role Title: 211 Specialist Role Type: Contractor Location: Remote Time Commitment: 10-20 hours/week, short-term project micro1 is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services
• 1+ years of regular, high-volume public contact (phone, chat, or in person)
• Working knowledge of public benefits and community resources
• US-based
• Able to start quickly and commit 10-20 hours/week
• Clear, precise writing

Nice to Have

• Experience with crisis intervention or needs assessment
• Experience using community resource databases
• Experience creating guides, scripts, or training materials
• Experience helping a diverse range of callers, including rural and Spanish-speaking communities

Originally posted on Himalayas