211 Specialist - Remote

YO AI Labs; New York (NY); A distancia; USD 30.000 - 47.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible hours

Short-term project

Descripción de la vacante

YO AI Labs is seeking a 211 Specialist for a remote, short-term project in the United States. The role requires 10–20 hours per week and focuses on evaluating and improving AI-guided government service guidance. No prior AI experience is required, making public service expertise essential.

You will review questions, develop evaluation rubrics, check AI responses for accuracy, and provide clear feedback to the team asynchronously.

Formación

• Experience as a 211 Specialist or similar role assisting the public with government services.
• At least 1 year of high-volume public contact via phone, chat, or in-person services.
• Working knowledge of public benefits and community resources.
• Based in the United States.
• Ability to start quickly and commit 10–20 hours per week.
• Strong written communication skills and attention to detail.

Responsabilidades

• Review sample questions for realism and relevance to callers.
• Develop rubrics defining accurate, complete answers, including referrals and next steps.
• Evaluate AI-generated responses for errors, omissions, outdated information, and unhelpful guidance.
• Provide clear, actionable written feedback to the project team asynchronously.

Conocimientos

Public service experience

Written communication

Attention to detail

Descripción del empleo

211 Specialist

Role Type: Contractor

Location: Remote, United States

Time Commitment: 10–20 hours per week, short-term project

We are seeking experienced 211 Specialists to evaluate and improve AI-generated guidance on government services and community resources. You'll use your public service experience to ensure questions reflect real callers' needs and answers provide accurate, practical guidance. No prior AI experience is required.

Key Responsibilities

• Review sample questions for realism and relevance to callers.
• Develop rubrics defining accurate, complete answers, including appropriate referrals and next steps.
• Evaluate AI-generated responses for errors, omissions, outdated information, and unhelpful guidance.
• Provide clear, actionable written feedback to the project team asynchronously.

Required Qualifications

• Experience as a 211 Specialist, Information and Referral Specialist, or Benefits Navigator assisting the public with government services.
• At least 1 year of regular, high-volume public contact through phone, chat, or in-person services.
• Working knowledge of public benefits and community resources.
• Based in the United States.
• Ability to start quickly and commit 10–20 hours per week.
• Strong written communication skills and attention to detail.

Preferred Qualifications

• Experience in crisis intervention or needs assessment.
• Familiarity with community resource databases.
• Experience creating guides, scripts, or training materials.
• Experience assisting diverse callers, including rural and Spanish-speaking communities.