IT Support Technician I - Hybrid, Entry-Level

Webstaurantstore; Lancaster (Lancaster County); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

Bonus Opportunities

Adoption Assistance

Job summary

WebstaurantStore, a division of Clark Associates, is seeking motivated entry-level IT professionals to join our team in Lancaster, PA. As an IT Support Technician, you’ll gain hands-on experience in a fast-paced environment, providing technical support to employees across the company and troubleshooting hardware, software, and network issues.

The position offers a hybrid in-office/work-from-home schedule after an initial training period, with commute to the Lancaster, PA office required.

Qualifications

• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.
• Exceptional attention to detail and accuracy.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Assist in troubleshooting and resolving hardware, software, and network issues.
• Create and manage user accounts and permissions.
• Assist with the setup and deployment of new equipment.
• Document and track support requests and resolutions.
• Participate in IT projects and contribute to their successful completion.
• Maintain a high level of customer service and professionalism.

Skills

IT hardware

IT software

Networking

Problem solving

Communication

Teamwork

Job description

WebstaurantStore, a division of Clark Associates, is seeking motivated entry-level IT professionals to join our team in Lancaster, PA. As an IT Support Technician, you’ll gain hands-on experience in a fast-paced environment, providing technical support to employees across the company and troubleshooting hardware, software, and network issues.

The position offers a hybrid in-office/work-from-home schedule after an initial training period, with commute to the Lancaster, PA office required.