Remodeling Admin & Customer Service Specialist

Bath Concepts Independent Dealers; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Renken Remodeling in Fort Pierce, FL is seeking a Customer Service Representative / Administrative Assistant to manage front-end communications with customers, schedule appointments, and support office operations. This is a full-time role that combines customer interaction with back-office support in a fast-paced environment.

The ideal candidate will be detail-oriented, organized, and comfortable with systems.

Qualifications

• 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus)
• Strong organizational skills with attention to detail
• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems
• Excellent phone and email communication skills
• Ability to prioritize and manage multiple tasks in a deadline-driven environment
• Positive attitude and team-oriented mindset

Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries
• Schedule appointments, manage calendars, and confirm customer consultations
• Provide administrative support to project managers, sales staff, and leadership
• Update and maintain files, CRM systems, and project documentation
• Track and process incoming leads, ensuring proper handoff to sales teams
• Participate at local home shows to represent our company, educate customers, and set appointments.
• Support warehouse office operations with ordering supplies and coordinating deliveries
• Ensure professional, timely, and courteous communication with clients and partners

Skills

Customer service

Administrative support

Office management

Communication skills

Tools

CRM systems

Microsoft Office

Google Workspace

Job description

Renken Remodeling in Fort Pierce, FL is seeking a Customer Service Representative / Administrative Assistant to manage front-end communications with customers, schedule appointments, and support office operations. This is a full-time role that combines customer interaction with back-office support in a fast-paced environment.

The ideal candidate will be detail-oriented, organized, and comfortable with systems.