Customer Service Agent and Administrative

BCI Acrylic Inc.; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Renken Remodeling, a growing home remodeling company, seeks a Customer Service Representative / Administrative Assistant to join the Fort Pierce, FL warehouse team. This full-time role blends front-end customer contact with back-office support in a fast-paced setting.

Ideal candidates have 2+ years in admin or customer service, excellent communication, and strong organizational skills. Proficiency in MS Office, Google Workspace, and CRM tools is preferred.

Qualifications

• 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
• Excellent phone and email communication skills.
• Ability to prioritize and manage multiple tasks in a deadline-driven environment.
• Positive attitude and team-oriented mindset.

Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries.
• Schedule appointments, manage calendars, and confirm customer consultations.
• Provide administrative support to project managers, sales staff, and leadership.
• Update and maintain files, CRM systems, and project documentation.
• Track and process incoming leads, ensuring proper handoff to sales teams.
• Participate at local home shows to represent our company, educate customers, and set appointments.
• Support warehouse office operations with ordering supplies and coordinating deliveries.
• Ensure professional, timely, and courteous communication with clients and partners.

Skills

Customer service

Administrative support

Organization

Communication

Multitasking

Teamwork

Tools

MS Office

Google Workspace

CRM

Job description

About Us

Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We’re looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company’s continued growth.

Position Overview

We are seeking aCustomer Service Representative / Administrative Assistantto manage front-end communication with customers, scheduling, and office operations at our Fort Pierce, FL warehouse. This is afull-time rolethat combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.

Key Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries.

• Schedule appointments, manage calendars, and confirm customer consultations.

• Provide administrative support to project managers, sales staff, and leadership.

• Update and maintain files, CRM systems, and project documentation.

• Track and process incoming leads, ensuring proper handoff to sales teams.

• Participate at local home shows to represent our company, educate customers, and set appointments.

• Support warehouse office operations with ordering supplies and coordinating deliveries.

• Ensure professional, timely, and courteous communication with clients and partners.

Qualifications

• 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).

• Strong organizational skills with attention to detail.

• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.

• Excellent phone and email communication skills.

• Ability to prioritize and manage multiple tasks in a deadline-driven environment.

• Positive attitude and team-oriented mindset.