Customer Service Agent and Administrative

Bath Concepts Independent Dealers; Frederick (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Renken Remodeling is seeking a detail-oriented Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This full-time role combines customer interaction with critical back-office support.

The ideal candidate thrives in a fast-paced environment, enjoys working with systems and processes, and demonstrates excellent communication skills.

Qualifications

• 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).
• Strong organizational skills with attention to detail.
• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
• Excellent phone and email communication skills.
• Ability to prioritize and manage multiple tasks in a deadline-driven environment.
• Positive attitude and team-oriented mindset.

Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries
• Schedule appointments, manage calendars, and confirm customer consultations
• Provide administrative support to project managers, sales staff, and leadership
• Update and maintain files, CRM systems, and project documentation
• Track and process incoming leads, ensuring proper handoff to sales teams
• Participate at local home shows to represent our company, educate customers, and set appointments.
• Support warehouse office operations with ordering supplies and coordinating deliveries
• Ensure professional, timely, and courteous communication with clients and partners

Skills

Administrative support

Customer service

Office management

Scheduling

Communication

Organizational skills

Multitasking

Team player

Tools

Microsoft Office

Google Workspace

CRM systems

Project management software

Job description

About Us Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We’re looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company’s continued growth.

About Us Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We’re looking for a detail-oriented, organized, and outgoing team player to join our Fort Pierce warehouse office and support our company’s continued growth. Position Overview We are seeking a Customer Service Representative / Administrative Assistant to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.

Key Responsibilities

• Serve as the first point of contact for incoming calls, emails, and customer inquiries
• Schedule appointments, manage calendars, and confirm customer consultations
• Provide administrative support to project managers, sales staff, and leadership
• Update and maintain files, CRM systems, and project documentation
• Track and process incoming leads, ensuring proper handoff to sales teams
• Participate at local home shows to represent our company, educate customers, and set appointments.
• Support warehouse office operations with ordering supplies and coordinating deliveries
• Ensure professional, timely, and courteous communication with clients and partners

Qualifications

• 2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus)
• Strong organizational skills with attention to detail
• Proficient in Microsoft Office, Google Workspace, and CRM/project management systems
• Excellent phone and email communication skills
• Ability to prioritize and manage multiple tasks in a deadline-driven environment
• Positive attitude and team-oriented mindset