Remittance Operations Analyst — Revenue Cycle Impact

Athenahealth India; Belfast (ME); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Job summary

athenahealth is seeking a US Service Operations Analyst to join the Remittance team. You will review queues, research issues, coordinate with partners, and help improve workflows that support revenue cycle performance in a fast-moving environment.

The role emphasizes problem solving, cross-team collaboration, and process improvement, with responsibilities ranging from prioritizing work and communicating updates to documenting findings and identifying recurring issues.

Qualifications

• 1+ years of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field.
• Relevant professional experience preferred.
• Effective oral and written communication skills and strong interpersonal skills.
• Strong planning and organizational abilities.
• Time management skills and ability to prioritize work based on criticality.
• Critical thinking and problem-solving skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Experience working with cross-functional groups to achieve common goals.
• Flexibility and adaptability in response to changing priorities and business needs.
• Ability to maintain accuracy in work requires close review of details.

Responsibilities

• Review assigned operational work queues and tasks to support timely and accurate completion of service-related activities.
• Research account, claim, payment, or workflow information to identify issues and determine appropriate next steps.
• Prioritize work based on urgency, criticality, and business impact to meet operational goals.
• Communicate clearly with internal stakeholders to share updates, clarify issues, and support resolution.
• Collaborate with cross-functional teams to address workflow barriers, resolve operational issues, and support shared goals.
• Apply critical thinking and problem-solving skills to evaluate issues and recommend practical solutions.
• Document work, findings, and updates accurately to support consistency and effective follow-through.
• Identify recurring issues and process improvement opportunities that can improve operational efficiency and outcomes.
• Manage assigned responsibilities independently while contributing to team priorities and service goals.
• Use AI tools, when available, to help organize work, summarize issue trends, or draft routine communications more efficiently, while reviewing outputs carefully and maintaining responsibility for final decisions and actions.

Skills

Healthcare ops

Revenue cycle

Communication

Organizational skills

Problem-solving

Job description

athenahealth is seeking a US Service Operations Analyst to join the Remittance team. You will review queues, research issues, coordinate with partners, and help improve workflows that support revenue cycle performance in a fast-moving environment.

The role emphasizes problem solving, cross-team collaboration, and process improvement, with responsibilities ranging from prioritizing work and communicating updates to documenting findings and identifying recurring issues.