Revenue Cycle Performance Associate

athenahealth; Belfast (ME); Hybrid; USD 50,000 - 86,000; Full time

Benefits offered by this job

Commuter support

Tuition assistance

Employee resource groups

Collaborative workspaces

Dogs welcome

Job summary

athenahealth is seeking a Revenue Cycle Performance Associate to join the Remittance team. You will monitor KPI performance, lead improvement initiatives, and partner with product and cross-functional teams to help practices get reimbursed faster and reduce billing surprises.

The role requires 2+ years in healthcare revenue-cycle operations, strong data-tool proficiency, and the ability to tell data-driven stories to influence decision-making across distributed teams.

Qualifications

• Bachelor’s degree preferred and 2+ years in healthcare revenue-cycle operations with a track record of improvements.
• Experience writing prompts using AI-powered software tools and language models.
• Advanced proficiency in Tableau, Sigma, Excel, and PowerPoint; working knowledge of SQL preferred.
• Familiarity with Agile frameworks and tools (Jira, Confluence, Smartsheet, SharePoint).
• Strong project-management skills; ability to juggle multiple priorities, meet deadlines, and communicate risks early.
• Ability to influence diverse, geographically distributed teams through data-driven storytelling.

Responsibilities

• Collaborate with product team to build automation projects and data pipelines.
• Create and analyze data sets to identify optimization opportunities for automation.
• Investigate dashboards to spot trends in AR cycle metrics and trigger action.
• Develop data-driven action plans and measure impact iteratively.
• Lead end-to-end continuous-improvement projects aligned with company goals.
• Present insights to senior leadership and cross-functional partners.

Skills

Data-driven storytelling

Project management

Communication

Education

Bachelor's degree preferred

Tools

Tableau

Sigma

Excel

PowerPoint

SQL

Jira

Confluence

Smartsheet

SharePoint

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Revenue Cycle Performance Associate

We are looking for a US Service Operations Analyst to join the Remittance team here at athenahealth. In this role, the Revenue Cycle Performance Associate will use athena’s connected data fabric to monitor KPI performance, lead improvement initiatives, and partner closely with our product team and other cross‑functional stakeholders to help practices get reimbursed faster and reduce billing surprises for patient

The Team: The AR Follow-Up Product team is accountable for timely and efficient AR resolution through product design & support, KPI monitoring, and proactively identifying automation opportunities to reduce manual work.

Job Responsibilities

• Collaborate with product team to build agentic, API, and any other automation projects.
• Build and analyze data sets in order to identify automation optimization opportunities.
• Proactively investigate Tableau and Sigma dashboards to spot emerging trends in cycle rates, inflow, days in A/R, and A/R in billed status, triggering timely action and stakeholder engagement.
• Analyze trends, identify root causes, and craft data‑driven action plans that lift KPI performance; track impact through iterative measurement.
• Lead continuous‑improvement projects end-to-end—scoping, execution, and retrospective—while aligning with athenahealth-wide and departmental goals.
• Present insights and progress to senior leadership and cross‑functional partners through crisp, data‑driven storytelling.

Typical Qualifications

• Bachelor’s degree preferred.
• 2+ years’ experience in healthcare revenue-cycle operations with a record of driving measurable improvements.
• Experience writing prompts using AI‑powered software tools and language models.
• Advanced proficiency in Tableau, Sigma, Excel, and PowerPoint; working knowledge of SQL preferred.
• Familiarity with Agile frameworks and tools (Jira, Confluence, Smartsheet, SharePoint).
• Strong project‑management skills; able to juggle multiple priorities, meet deadlines, and communicate risks early.
• Ability to influence diverse, geographically distributed teams through data‑driven storytelling and constructive challenges.

Expected Compensation

$50,000 - $86,000

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job‑related experience, relevantknowledge and skills, how your qualifications compare to others in similar roles,and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long‑term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.

About athenahealth

Our vision:

In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture:

Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do‑ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission‑driven problem‑solvers with a deep desire to achieve our vision and make our time here count. Our award‑winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:

Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work‑life balance for athenistas with our flexibility. While we know in‑office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full‑time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here: athenahealth.com/careers

https://www.athenahealth.com/careers/equal-opportunity