US Remittance Operations Analyst

athenahealth; Belfast (ME); On-site; USD 30,000 - 52,000; Full time

Job summary

athenahealth is seeking a US Service Operations Analyst to join the Remittance team. The role involves reviewing work queues, researching issues, and coordinating with internal partners to improve revenue cycle workflows.

You will help drive timely resolution, identify workflow trends, and support continuous improvement in a fast-paced healthcare operations environment. The position emphasizes problem-solving, teamwork across departments, and independent management of assigned responsibilities

Qualifications

• 1+ years in healthcare operations, revenue cycle, claims, remittance, or related field.
• Effective oral and written communication with strong interpersonal skills.
• Strong planning and organizational abilities; time management to prioritize based on criticality.
• Critical thinking and problem-solving to evaluate issues and propose solutions.
• Ability to work independently and collaboratively with cross-functional teams.

Responsibilities

• Review assigned operational work queues to support timely and accurate completion of service-related activities.
• Research account, claim, payment, or workflow information to identify issues and determine next steps.
• Prioritize work based on urgency, criticality, and business impact to meet operational goals.
• Communicate updates clearly with internal stakeholders to share progress and resolve issues.
• Collaborate with cross-functional teams to address workflow barriers and support shared goals.
• Document work, findings, and updates accurately for consistency and follow-through.
• Identify recurring issues and opportunities to improve operational efficiency and outcomes.
• Manage responsibilities independently while contributing to team priorities.
• Use AI tools to organize work and summarize trends, reviewing outputs before final actions.

Skills

Healthcare operations

Communication skills

Organizational skills

Problem-solving

Independent & cross-team

Adaptability

Detail-oriented

Use AI tools

Tools

AI tools

Job description

athenahealth is seeking a US Service Operations Analyst to join the Remittance team. The role involves reviewing work queues, researching issues, and coordinating with internal partners to improve revenue cycle workflows.

You will help drive timely resolution, identify workflow trends, and support continuous improvement in a fast-paced healthcare operations environment. The position emphasizes problem-solving, teamwork across departments, and independent management of assigned responsibilities