AR Performance & Automation Analyst

Athenahealth India; Belfast (ME); Hybrid; USD 50,000 - 86,000; Full time

Benefits offered by this job

Health and financial benefits

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Collaborative workspaces

Dog-friendly offices

Work-life balance

Flexibility for hybrid/remote work

Digital collaboration tools

Job summary

athenahealth is seeking a US Service Operations Analyst to join the Remittance team. The Revenue Cycle Performance Associate will monitor KPI performance, lead improvement initiatives, and partner with product and cross-functional teams to help practices get reimbursed faster and reduce billing surprises.

You'll analyze AR trends with Tableau/Sigma, build automation opportunities, and present data-driven insights to senior leadership, improving KPI outcomes while supporting a flexible, hybrid

Qualifications

• Bachelor’s degree preferred.
• 2+ years’ experience in healthcare revenue-cycle operations with a record of driving measurable improvements.
• Experience writing prompts using AI-powered software tools and language models.
• Advanced proficiency in Tableau, Sigma, Excel, and PowerPoint; working knowledge of SQL preferred.
• Familiarity with Agile frameworks and tools (Jira, Confluence, Smartsheet, SharePoint).
• Strong project-management skills; able to juggle multiple priorities, meet deadlines, and communicate risks early.
• Ability to influence diverse, geographically distributed teams through data-driven storytelling and constructive challenges.

Responsibilities

• Collaborate with product team to build agentic, API, and any other automation projects.
• Build and analyze data sets in order to identify automation optimization opportunities.
• Proactively investigate Tableau and Sigma dashboards to spot emerging trends in cycle rates, inflow, days in A/R, and A/R in billed status, triggering timely action and stakeholder engagement.
• Analyze trends, identify root causes, and craft data-driven action plans that lift KPI performance; track impact through iterative measurement.
• Lead continuous-improvement projects end-to-end—scoping, execution, and retrospective—while aligning with athenahealth-wide and departmental goals.
• Present insights and progress to senior leadership and cross-functional partners through crisp, data-driven storytelling.

Skills

Project management

Data storytelling

Influence cross-functional teams

Education

Bachelor’s degree

Tools

Tableau

Sigma

Excel

PowerPoint

SQL

Jira

Confluence

Smartsheet

SharePoint

Job description

athenahealth is seeking a US Service Operations Analyst to join the Remittance team. The Revenue Cycle Performance Associate will monitor KPI performance, lead improvement initiatives, and partner with product and cross-functional teams to help practices get reimbursed faster and reduce billing surprises.

You'll analyze AR trends with Tableau/Sigma, build automation opportunities, and present data-driven insights to senior leadership, improving KPI outcomes while supporting a flexible, hybrid