Relocation Solutions Consultant - Lump Sum

SIRVA Inc.; United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k)

FSA/HSA

Employer HSA Match

Life & Disability Insurance

Paid Time Off

Job summary

Sirva Inc. is seeking a Mobility Solutions Consultant for our Lump Sum team in the United States.

You will be the primary contact for employees receiving lump-sum relocation benefits, providing consultative support and guiding relocation decisions throughout the mobility process. You will manage end-to-end relocation cases, coordinate services with internal and external partners, and ensure policy compliance while delivering an exceptional employee experience.

Qualifications

• Ability to manage multiple priorities and cases in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience working directly with customers to understand needs and provide tailored solutions.
• Proficiency with Microsoft Office Suite and CRM/case management systems.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while collaborating across teams.
• High School Degree or higher

Responsibilities

• Manage end-to-end relocation cases for employees receiving Lump Sum and Limited Benefit mobility assistance.
• Act as a trusted advisor by providing consultative support regarding mobility benefits, relocation planning, and program utilization.
• Guide customers through relocation-related decisions while ensuring policy compliance and an exceptional customer experience.
• Coordinate mobility services and resources with internal stakeholders and external suppliers.
• Monitor case progress, identify potential issues, and implement timely resolutions.
• Handle customer and supplier communications through phone, email, and other channels.
• Maintain detailed records, reporting metrics, and case notes within company systems.
• Collaborate cross-functionally to ensure successful service delivery and achievement of operational goals.
• Support team initiatives, training activities, and continuous improvement projects.

Skills

Multitask management

Verbal and written communication

Customer-focused service

Independent work capability

Education

High School Degree or higher

Tools

CRM or case management systems

Microsoft Office Suite

Job description

Sirva Inc. is seeking a Mobility Solutions Consultant for our Lump Sum team in the United States.

You will be the primary contact for employees receiving lump-sum relocation benefits, providing consultative support and guiding relocation decisions throughout the mobility process. You will manage end-to-end relocation cases, coordinate services with internal and external partners, and ensure policy compliance while delivering an exceptional employee experience.