Mobility Solutions Consultant-Lump Sum (Virtual, US)

SIRVA Inc.; United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k)

FSA/HSA

Employer HSA Match

Life & Disability Insurance

Paid Time Off

Job summary

Sirva Inc. is seeking a Mobility Solutions Consultant for our Lump Sum team in the United States.

You will be the primary contact for employees receiving lump-sum relocation benefits, providing consultative support and guiding relocation decisions throughout the mobility process. You will manage end-to-end relocation cases, coordinate services with internal and external partners, and ensure policy compliance while delivering an exceptional employee experience.

Qualifications

• Ability to manage multiple priorities and cases in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience working directly with customers to understand needs and provide tailored solutions.
• Proficiency with Microsoft Office Suite and CRM/case management systems.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while collaborating across teams.
• High School Degree or higher

Responsibilities

• Manage end-to-end relocation cases for employees receiving Lump Sum and Limited Benefit mobility assistance.
• Act as a trusted advisor by providing consultative support regarding mobility benefits, relocation planning, and program utilization.
• Guide customers through relocation-related decisions while ensuring policy compliance and an exceptional customer experience.
• Coordinate mobility services and resources with internal stakeholders and external suppliers.
• Monitor case progress, identify potential issues, and implement timely resolutions.
• Handle customer and supplier communications through phone, email, and other channels.
• Maintain detailed records, reporting metrics, and case notes within company systems.
• Collaborate cross-functionally to ensure successful service delivery and achievement of operational goals.
• Support team initiatives, training activities, and continuous improvement projects.

Skills

Multitask management

Verbal and written communication

Customer-focused service

Independent work capability

Education

High School Degree or higher

Tools

CRM or case management systems

Microsoft Office Suite

Job description

Role Overview

Sirva is looking for a passionate and highly motivated individual to join our Lump Sum Team. This position is accountable for actively selling Sirva’s suite of services and products to customers receiving Lump Sums or Limited Benefit packages. This position serves as the primary point of contact for employees receiving lump-sum relocation benefits, providing consultative support throughout the mobility process. This role educates transferees on program guidelines, relocation resources, and available services while ensuring a seamless and positive relocation experience. The consultant partners with clients, internal stakeholders, and external vendors to manage mobility cases, resolve issues, and drive program compliance. Success in this role requires strong customer service skills, attention to detail, problem-solving abilities, and the capability to balance multiple cases while delivering an exceptional employee experience.

Responsibilities

70%

• Manage end-to-end relocation cases for employees receiving Lump Sum and Limited Benefit mobility assistance.
• Act as a trusted advisor by providing consultative support regarding mobility benefits, relocation planning, and program utilization.
• Guide customers through relocation-related decisions while ensuring policy compliance and an exceptional customer experience.
• Coordinate mobility services and resources with internal stakeholders and external suppliers.
• Monitor case progress, identify potential issues, and implement timely resolutions.

30%

• Handle customer and supplier communications through phone, email, and other communication channels.
• Maintain detailed records, reporting metrics, and case notes within company systems.
• Collaborate cross-functionally to ensure successful service delivery and achievement of operational goals.
• Support team initiatives, training activities, and continuous improvement projects.

Qualifications

• Demonstrated ability to manage multiple priorities and customer cases in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience working directly with customers to understand needs and provide tailored solutions.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and CRM or case management systems.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while collaborating effectively across teams.
• High School Degree or higher

Preferred Skills

• Customer Focus
• Case Management
• Problem Solving
• Collaboration
• Technology
• Professional Attributes

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Mobility Solutions Consultant-Lump Sum
• Salary Range: $45,000-$55,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.

• Vacancy Status: This posting reflects an existing vacancy within our organization.