Relocation Move Coordinator | Customer-Focused

The Hilldrup Companies; Stafford (VA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

The Hilldrup Companies in Stafford, VA is seeking a customer-focused professional to manage moves and guide clients through relocation. You will coordinate 50-60 moves monthly, prepare estimates, and ensure a smooth, low-stress experience for customers.

This hybrid role requires in-office presence on Tue, Wed, and Thurs, with ongoing collaboration across the operations, sales and survey teams to deliver exceptional service.

Qualifications

• Two to three years of customer service experience.
• Basic to intermediate level of Microsoft Office.

Responsibilities

• Coordinate approximately 50-60 household goods moves each month following company guidelines.
• Develop and communicate move estimates and pricing information to customers.
• Maintain regular communication with customers before, during and after moves.
• Collaborate with operations, sales, surveyors and external partners to ensure efficient moves.

Skills

Customer focused

Collaborative

Communicative

Resilient

Inclusion of others

Critical thinker

Solution finder

Proactive

Go-getter

Organized

Tools

Microsoft Office

Job description

The Hilldrup Companies in Stafford, VA is seeking a customer-focused professional to manage moves and guide clients through relocation. You will coordinate 50-60 moves monthly, prepare estimates, and ensure a smooth, low-stress experience for customers.

This hybrid role requires in-office presence on Tue, Wed, and Thurs, with ongoing collaboration across the operations, sales and survey teams to deliver exceptional service.