Relocation Experience Specialist

Hilldru; Boswell's Corner (VA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Hilldrup is hiring a customer-focused relocation coordinator in Stafford, VA. You will guide clients through the relocation process, coordinating 50–60 moves monthly and ensuring cost-effective practices while maintaining clear, proactive communication with customers throughout the journey.

The role emphasizes attention to detail, collaboration with operations and sales, and accurate data entry in company systems to support a smooth moving experience.

Qualifications

• Two to three years of previous customer service experience.
• Basic to intermediate level of Microsoft Office.

Responsibilities

• Coordinate approximately 50-60 household goods moves per month.
• Develop move estimates and pricing information.
• Maintain regular communication with customers before, during and after their move.
• Collaborate with operations, sales, surveyors, and external partners to ensure moves are executed efficiently.
• Accurately enter and update move-related data in company systems.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Hilldrup is hiring a customer-focused relocation coordinator in Stafford, VA. You will guide clients through the relocation process, coordinating 50–60 moves monthly and ensuring cost-effective practices while maintaining clear, proactive communication with customers throughout the journey.

The role emphasizes attention to detail, collaboration with operations and sales, and accurate data entry in company systems to support a smooth moving experience.