Relief Case Manager - Substance Use Recovery

ServiceNet Inc.; Greenfield (MA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Training & development

Opportunity for advancement

Mileage Reimbursement

Job summary

ServiceNet Inc. in Massachusetts is seeking a Relief Case Manager to coordinate comprehensive case management for individuals in recovery.

You will connect clients with clinical, social, and housing resources to support sobriety, housing stability, and well-being in a structured sober living setting. In this role you provide advocacy and education, help participants access services, monitor progress, and document outcomes.

Qualifications

• High school diploma or GED required; some college in human services preferred.
• LADC II or CADAC certification strongly preferred.
• 2 or more years of full-time experience in substance use recovery services.
• CPR, First Aid, and Narcan certification required (provided if lacking).
• Reliable transportation and valid driver’s license, held for a minimum of six months, and an acceptable driving record (5 year look-back).
• Strong communication skills and the ability to engage effectively with diverse individuals.
• Familiarity with community-based resources and social services.
• Calm, steady presence with a solution-oriented mindset.

Responsibilities

• Provide support, advocacy and education to recovery participants.
• Help them access, utilize and follow through with treatment, social services, medical, vocational and housing goals.
• Monitor participant progress and provide supports and problem-solving strategies to facilitate recovery and sobriety.
• Establish and maintain collaborative working relationship with Residential Team, counselors, and external substance use counselors.
• Write clear and objective case management notes, progress notes, and any other record keeping that may be assigned.
• Meet with participants at a specific time weekly on a regular basis to review service treatment plans, set goals, facilitate referrals, and evaluate progress.
• Coordinate and/or attend to activities such as physical and dental exams, psychiatric appointments, SSI and Welfare appointments, legal advocacy, possible emergency and family sessions.
• Assist with intake screenings.

Skills

Strong communication skills

Reliability

Education

High school diploma or GED

LADC II or CADAC certification

Job description

ServiceNet Inc. in Massachusetts is seeking a Relief Case Manager to coordinate comprehensive case management for individuals in recovery.

You will connect clients with clinical, social, and housing resources to support sobriety, housing stability, and well-being in a structured sober living setting. In this role you provide advocacy and education, help participants access services, monitor progress, and document outcomes.