Relief Substance Use Recovery Case Manager

ServiceNet; Greenfield (MA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Training & development

Opportunity for advancement

Mileage Reimbursement

Job summary

ServiceNet Inc. in Massachusetts is seeking a Relief Case Manager to coordinate comprehensive case management for individuals in recovery.

You will connect clients with clinical, social, and housing resources to support sobriety, housing stability, and well-being in a structured sober living setting. In this role you provide advocacy and education, help participants access services, monitor progress, and document outcomes.

Qualifications

• High school diploma or GED required; some college in human services preferred.
• LADC II or CADAC certification strongly preferred.
• 2 or more years of full-time experience in substance use recovery services.
• CPR, First Aid, and Narcan certification required (provided if lacking).
• Reliable transportation and valid driver’s license, held for a minimum of six months, and an acceptable driving record (5 year look-back).
• Strong communication skills and the ability to engage effectively with diverse individuals.
• Familiarity with community-based resources and social services.
• Calm, steady presence with a solution-oriented mindset.

Responsibilities

• Provide support, advocacy and education to recovery participants.
• Help them access, utilize and follow through with treatment, social services, medical, vocational and housing goals.
• Monitor participant progress and provide supports and problem-solving strategies to facilitate recovery and sobriety.
• Establish and maintain collaborative working relationship with Residential Team, counselors, and external substance use counselors.
• Write clear and objective case management notes, progress notes, and any other record keeping that may be assigned.
• Meet with participants at a specific time weekly on a regular basis to review service treatment plans, set goals, facilitate referrals, and evaluate progress.
• Coordinate and/or attend to activities such as physical and dental exams, psychiatric appointments, SSI and Welfare appointments, legal advocacy, possible emergency and family sessions.
• Assist with intake screenings.

Skills

Strong communication skills

Reliability

Education

High school diploma or GED

LADC II or CADAC certification

Job description

Benefits:

• Paid time off
• Training & development
• Opportunity for advancement

Job Title: Relief Case Manager

Department: Substance Use Recovery Services

Locations: Franklin County & North Quabbin

Pay: $22.00 to $23.00 per hour depending on experience and certifications.

Availability Needed: Regular weekly hours, any days, Daytime to Evening.

If you’re passionate about supporting individuals in their substance use recovery journey, we want you on our team!

This role offers an opportunity to make a meaningful impact in a structured, supportive sober living environment where residents are empowered to build fulfilling, independent lives and staff are supported in providing full support to those in our programs.

Job Summary:

The Case Manager provides comprehensive case management services to individuals in various stages of recovery from substance use disorders. This role coordinates care across clinical, social, and community systems to support clients in achieving and maintaining sobriety, housing stability, and overall well-being.

Key Responsibilities:

• Provide support, advocacy and education to recovery participants.
• Help them access, utilize and follow through with treatment, social services, medical, vocational and housing goals.
• Monitor participant progress and provide supports and problem-solving strategies to facilitate recovery and sobriety.
• Establish and maintain collaborative working relationship with Residential Team, counselors, and external substance use counselors.
• Write clear and objective case management notes, progress notes, and any other record keeping that may be assigned.
• Meet with participants at a specific time weekly on a regular basis to review service treatment plans, set goals, facilitate referrals, and evaluate progress.
• Coordinate and/or attend to activities such as physical and dental exams, psychiatric appointments, SSI and Welfare appointments, legal advocacy, possible emergency and family sessions.
• Assist with intake screenings.

What We’re Looking For:

• High school diploma or GED required; some college in human services or a related field preferred.
• LADC II or CADAC certification strongly preferred.
• 2 or more years of full-time experience in substance use recovery services.
• CPR, First Aid, and Narcan certification required (provided if lacking).
• Reliable transportation and valid driver’s license, held for a minimum of six months, and an acceptable driving record (5 year look-back).
• Strong communication skills and the ability to engage effectively with diverse individuals.
• Familiarity with community-based resources and social services.
• Calm, steady presence with a solution-oriented mindset.

Benefits / Incentives:

• Training & Development.
• Paid Time Off
• Employee Assistance.
• Opportunity to transition to full-time.
• Mileage Reimbursement.