Relief Case Manager: Outreach & Housing Support

Archdiocese of San Antonio Careers; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Archdiocese of San Antonio is seeking a devoted Case Manager to support families facing crisis or displacement. The role includes managing caseloads, conducting home visits, and coordinating with community partners to secure housing, employment readiness, and essential services.

You will operate outreach initiatives, document progress, and develop tailored service plans with a focus on restoring dignity and promoting self-sufficiency. Bilingual in Spanish is a plus.

Qualifications

• Bachelor's degree in Social Work, Human Services, or related field preferred; OR 2-4 years of relevant social service experience

Responsibilities

• Conduct client intake and assessment to determine eligibility, immediate needs, and long-term goals.
• Develop individualized service plans addressing housing, employment, documents, and benefits assistance.
• Maintain and report case notes and enter all client’s assistance to agency data platforms.
• Provide direct case management for Casa Miguel residents and supportive services, ensuring timely referrals to housing programs, food pantries, medical care, counseling, and legal services.
• Provide home-visit sessions for Casa Miguel residents, conduct assessments, and identify barriers to stability and self-sufficiency.
• Develop individualized exit plans for each client, outlining goals and steps toward independence.
• Assist clients with completing housing or benefit applications (SAHA, COSA, SNAP, WIC, Medicaid).
• Coordinate with workforce partners and job fairs to help clients achieve employment or vocational training within 90 days.
• Track client progress toward measurable goals — housing stability, income, and independence.
• Provide transportation or travel assistance for clients to critical appointments when needed.
• Collaborate with Catholic Charities departments and community partners for wraparound services.
• Prepare weekly and monthly reports on client outcomes, service counts, and community engagement activities.
• Participate in ongoing professional development, training, and program meetings.
• Uphold safety, confidentiality, and the organization’s Code of Conduct.
• Must ensure all staff complete required trainings in a timely manner.
• Demonstrate cultural sensitivity and trauma-informed care.
• Collaborate with internal teams to address immediate needs and long-term goals.

Skills

Client intake

Assessment

Case management

Documentation

Coordination

Cultural humility

Trauma-informed care

Spanish language

Education

Bachelor's degree in Social Work, Human Services, or related field

Tools

Microsoft Office

Database systems

CRM systems

Job description

Archdiocese of San Antonio is seeking a devoted Case Manager to support families facing crisis or displacement. The role includes managing caseloads, conducting home visits, and coordinating with community partners to secure housing, employment readiness, and essential services.

You will operate outreach initiatives, document progress, and develop tailored service plans with a focus on restoring dignity and promoting self-sufficiency. Bilingual in Spanish is a plus.