Mobile Relief Case Manager: Crisis to Independence

Catholic-Charities; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Catholic Charities in San Antonio, TX seeks a dedicated Case Manager to provide comprehensive case management and direct support to families affected by crisis, displacement, or economic hardship. The role focuses on stabilizing vulnerable households through emergency assistance, housing support, employment readiness, and access to community resources.

The Case Manager will operate the Mobile Relief Van for outreach and conduct home visits for Casa Miguel residents.

Qualifications

• Bachelor's degree in Social Work, Human Services, or related field preferred; OR 2-4 years of relevant social service experience.
• Reliable transportation, valid driver license, and vehicle insurance.
• Ability to communicate effectively in Spanish.

Responsibilities

• Conduct client intake and assessment to determine eligibility and needs.
• Develop individualized service plans addressing housing, employment, documents, and benefits.
• Maintain and report case notes and enter all client assistance into agency data platforms.
• Provide direct case management for Casa Miguel residents and coordinate referrals to housing programs, food pantries, medical care, counseling, and legal services.
• Conduct home-visit sessions for Casa Miguel residents, assess barriers to stability, and identify steps toward independence.
• Develop individualized exit plans outlining goals for transition to independence.
• Assist clients with housing or benefit applications (e.g., SAHA, COSA, SNAP, WIC, Medicaid).
• Coordinate with workforce partners and job fairs to support employment or training within 90 days.
• Track progress toward measurable goals: housing stability, income, independence.
• Provide transportation assistance for critical appointments when needed.
• Collaborate with Catholic Charities departments and community partners for wraparound services.
• Prepare weekly and monthly reports on outcomes, service counts, and community engagement.
• Participate in ongoing professional development, trainings, and program meetings.

Skills

Customer Service

Communication

Cultural Humility

Trauma-Informed Care

Problem Solving

Education

Bachelor's degree in Social Work or related field or 2-4 years experience

Tools

Microsoft Office

Database systems

Email

Job description

Catholic Charities in San Antonio, TX seeks a dedicated Case Manager to provide comprehensive case management and direct support to families affected by crisis, displacement, or economic hardship. The role focuses on stabilizing vulnerable households through emergency assistance, housing support, employment readiness, and access to community resources.

The Case Manager will operate the Mobile Relief Van for outreach and conduct home visits for Casa Miguel residents.